Introduction

Fireloop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website and services, you consent to the data practices described in this policy.

Information We Collect

Information You Provide

We collect information that you voluntarily provide to us when you:

Contact us through our website forms or email
Request a demo or consultation
Subscribe to our newsletter or communications
Use our services or platform

This information may include your name, email address, company name, phone number, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Respond to your inquiries and requests
Send you technical updates, newsletters, and marketing communications (with your consent)
Analyze website usage and trends
Detect, prevent, and address technical issues
Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, analytics, and email delivery.
Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and receive a copy of your personal data
Rectify inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies in five categories: essential, analytics, lead generation, marketing and form convenience. Only the essential category is always on. Every other category is off until you allow it, and no script belonging to a category you have not allowed is loaded.

You can change your choice at any time with the Cookie Settings link in the footer; withdrawing a category deletes its cookies immediately. You can also instruct your browser to refuse all cookies.

Our Cookie Policy lists every cookie by name, which category it belongs to, what it is for and how long it is kept.

Read the Cookie Policy

Anti-Spam Policy

Fireloop does not allow spam. This policy covers all email we send, and all email sent for us by employees, agencies, partners or anyone else promoting Fireloop, Fireloop Forge, fireloop.ai or any related domain.

No Spam

No one may promote Fireloop or our websites through spam. Spam means bulk or unwanted email sent to people who did not ask for it and who have no business reason to receive it.

Who We Contact

We only email:

People who contacted us, signed up on our website, or met us at events
Current and past customers and partners
Business contacts whose role relates to physical AI, robotics or AI testing and evaluation, sent one at a time and in small numbers

We never buy, rent or share email lists.

Every Email Will

Clearly show it comes from Fireloop or someone working for us
Use honest subject lines and content
Include our mailing address: Fireloop Inc., 2128 Hillstone Dr, San Jose, CA 95138, United States
Include a simple way to unsubscribe

Unsubscribing

Every email we send includes a clear unsubscribe link and our company name and mailing address.
When someone clicks the unsubscribe link, they are removed right away and added to our permanent "do not contact" list.
People can also ask to be removed by replying "unsubscribe" to any email or by writing to build@fireloop.ai.
We process every request that comes in by reply or email within two business days.
Once removed, the address is never emailed again by us or anyone sending on our behalf, and it is never added back to any list.

We follow the US CAN-SPAM Act and other email laws that apply.

Partners and Agencies

Anyone sending email for Fireloop must follow this policy. If they break it, we stop working with them.

Reporting Spam

If you got an email about Fireloop that you did not want, forward it to build@fireloop.ai. Spam complaints sent to build@fireloop.ai are reviewed within two business days, and the person who reported it is removed from our mailing lists right away.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: build@fireloop.ai

Website: Contact Page